Customers
Customer Success Manager
A graduate role at a fast-growing AI company: help customers get their first real result from Opinly, and make the reasons they get stuck visible enough for us to fix.
Opinly is AI software that helps businesses grow through Google and AI search tools like ChatGPT. It finds the searches their competitors are winning, then writes and publishes content into their own website to compete for them. We are a small, ambitious team growing quickly, and this is a chance to join early.
You will work directly with our founders, engineers and product team. Your job is to get customers to their first real result, and to turn what you learn from them into changes to the product. You will own real problems from your first month, learn fast, and see the product change because of what you found.
You do not need customer success experience. We are looking for someone sharp, curious and organised, and we will teach you the rest.
What you will do
- Reach out to customers who are putting in effort but have nothing published yet, and help them get their first post live.
- Troubleshoot the platforms Opinly publishes into, including WordPress, Shopify, Webflow, Wix and Framer, with engineers behind you when a fault is in our code.
- Use AI tools every day, including ChatGPT, Claude and Claude Code, to investigate a customer’s problem, draft replies and guides, and dig into an issue before it reaches an engineer. We will train you on them.
- Interview customers every week: new ones, stuck ones, happy ones, and people who are cancelling. Find out what they expected, what happened and what frustrated them.
- Write up the technical issues and onboarding problems that keep coming back, so an engineer can reproduce them and product can rank them.
- Work with our engineers to get those problems fixed, and follow each one through to a decision.
- Build onboarding guides and repeatable ways of helping customers, so the next person who gets stuck is helped faster.
- Measure whether the customers you helped went on to get results, compared with similar customers you did not contact, and change your approach based on what you find.
What this role is not
- It is not account management. Customers who are doing well should hear from Opinly through a useful update, not a check-in call. Your time goes to the people who are trying and not getting anywhere.
- It is not answering a queue of routine tickets. Billing, cancellation and refund requests go to our support team, which owns that queue. We do not hide refunds behind save offers.
You will be good at this if
- You write and speak clearly, and a customer can act on your reply without a follow-up.
- You are curious about technology, software and AI, and you would rather work out why something broke than guess.
- You think problems through, and you can explain one so that someone else can reproduce it.
- You take ownership. A problem you raise gets an owner and an answer, not just a note.
- You are organised and careful with detail, and you would rather tell a customer the truth than save the sale.
You do not need
- Experience in SaaS, SEO, WordPress, Shopify or customer success. We will train you on the product, the platforms it connects to and the AI tools we use.
- A particular degree. This role suits recent graduates, but we welcome strong early-career applicants from any background.
Why join Opinly
- A £30,000 starting salary.
- You work directly with the founders and engineers, not through layers of management.
- You see customer success, product development and technology up close, all at once.
- Real responsibility from the start, in a small team where what you do is visible.
- Room to grow your skills and your role as the company grows.
Your first 90 days
Days 1 to 30
Learn the product and the AI tools we use, sit in on customer conversations, understand where onboarding goes wrong, and start helping customers yourself.
Days 31 to 60
Resolve the common customer issues on your own, write up the problems that keep coming back, and help improve onboarding.
Days 61 to 90
Own our work on getting new customers to their first result, check which kinds of help actually work, and recommend what to change.
How we hire
- Apply with your name, email, phone number and a link to your CV.
- We reply to every applicant within five working days. If you are shortlisted, that email has a link to a 25-minute reasoning test.
- A 20-minute call.
- A final conversation with David and Kieron, our founders, then a decision.